General Refund & Exchange Policy


You have 14 days from the receipt of your order to advise us of your requirement to return or exchange products.

Our return policy does not apply to items bought on Sale or Special Promotions and separate conditions may apply.

Free Returns:

Our Free Returns procedure will be applicable if the order you received had:

  • Wrong product (as per display on site / product ordered)
  • Product specifications incorrectly described on site
  • Product is damaged

Charged Returns:

You will be charged for the return of your items if:

  • Product does not match the look you wanted
  • You don’t like the material
  • General return of product

Any returns due to size issues will be referred to the Size Guide published on the website which is specific to each product.  Please ensure you check the Size Guide when ordering as our collections may differ in size due to design. A complete Size Guide has been provided so you may order your desired size with minimal error.

Products should be inspected and checked before signing delivery. Refer to Shipping.

All returns are subject to shipping, tax, duties, and sub-charges specific to each country and will be charged to customers once the items are received and inspected in our warehouse/ fulfillment-center.

**Please note the cost of shipping is related to the pack-size. Please place your items in the original packing to avoid additional charges.


Subject to the above exclusions, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you paid for through ordering.

We initiate a refund once we have received the returned items at our warehouse. Upon receipt we inspect the item(s) condition and initiate the refund process on the same day.

If the item is received in ‘as new’ condition with original packaging, and all tags / labels are still in place on the product, then a refund will be authorized.

If the product is damaged, packaging is different, tags are removed or product shows signs of usage, a refund may not be authorized, or a deduction may be implemented due to unacceptable product condition.

For payment made through:

– Credit Card – 15-30 Days refund process.

– K-net – 15-30 Days refund process.

– Cash On Demand – Bank transfer information will be requested from customer.

**Please note the cost of shipping is related to the pack-size. Please place your items in the original packing to avoid additional charges.


Exchange for the item’s purchased online will NOT be accepted in our stores.

Prepare the product to be exchanged in the original packaging received together with the purchase receipt. We will organize the courier to collect the item/s at your door. Charges for returns will apply.

After receiving the item at our warehouse and inspecting it to confirm it is in ‘as new’ condition, we will issue a voucher to you for the value of the item(s) returned.

You can subsequently use the value of the voucher to purchase a replacement item(s).  If you wish to add items so that the new invoice value is higher than the original voucher value, you can pay the price difference upon checkout.

Accessories cannot be returned or exchanged.

Items that are damaged due to wearing and/or misuse are not considered faulty.

Shipping costs for Returns and Exchanges will be charged to the customer. An additional invoice to pay for the return and exchange freight charges will be sent electronically. Once we receive the payment, we will ship the new items.

**Please note the cost of shipping is related to the pack-size. Please place your items in the original packing to avoid additional charges.


Contact our Customer Services department during working hours and within one *hour of having placed your order or use the Returns – Refund – Exchange – Cancellation form.

Payment by credit card or debit card will be reversed. We will process a refund transaction as soon as possible to be reflected on your account. Depending on your bank processing procedures this may take up to 30 days.

Please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be cancelled through our returns/refunds process as mentioned above.

*To provide the fastest possible delivery service our orders are processed immediately upon receipt. It is important therefore to let us know as soon as possible if you wish to amend / cancel your order to avoid dispatch by our courier service and possible delivery charges.


Worldwide shipping: time period for delivery of orders differs for each country.

Our courier will liaise with you through the contact number provided, sms, email, or WhatsApp.

You may be charged customs duties and taxes when purchasing online. Duties, taxes are not included in the price of the goods you purchase online and might not be included in the overall shipping costs you pay. Please check order details before payment to avoid unnecessary confusion.

Please check import and export tax for your country to insure you are paying the correct duties, taxes, or charges due.

All orders require a signature upon receipt and our courier will not deliver your package without a signature.

Delays can also occur due to unavailability of a signatory to sign for your package. We cannot redirect any shipments once they leave our warehouses. Please make sure that you, or someone authorized by you, are available at the address you specify in your order shipping details.

All shipments are insured by Anotah Fashion until they reach your delivery address. When you, or your representative, sign to acknowledge the receipt of the package, all responsibility for the package automatically transfers to you or your representative.

Upon receipt of any package, you should check that it has not been tampered with or opened before signing. In the case that the box was opened or is in poor condition, you have the right to inspect the contents of the box and reconcile any differences to the invoice included within the package.

If you notice that there is damage to the packaging or evidence of tampering with the packaging , you should not sign for the package, instead noting any discrepancies with our courier and inform us of the issue by email at [email protected] or through our Whatsapp service +965 69971800.

Customer Support

You can contact us by:

Email: [email protected]

Whatsapp: +965 69971800

Please note that our customer service is available from:

Saturday to Thursday from 9:00am to 2:00 am
Friday from 9:00 am to 11:00 pm